Short answer: You'll need to request a return authorization within 60 days of purchase — a direct, specific process worth understanding before relying on the guarantee.
Why "within 60 days of purchase" is a specific, trackable deadline
This starts the clock at purchase, not delivery — worth tracking this exact date to stay within your eligibility window for requesting authorization.
What a specific, practical next step looks like
- Note your exact purchase date immediately after ordering
- Contact support to request return authorization before shipping anything back
- Confirm the full return process, including shipping cost responsibility, before proceeding
💡 Worth knowing: requesting authorization first, rather than shipping the product back directly, is the specific process this guarantee requires.
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