If your package arrives visibly damaged, worth knowing the practical next steps before assuming the product inside is fine.
What to actually do first
Photograph the damaged packaging before opening it further, and check whether the product itself — not just the outer box — shows any sign of compromise.
What to actually do next
Contact customer support with your order number and the photos, and ask directly whether a replacement or refund applies in this specific situation, rather than assuming based on the general refund policy alone.
💡 This is general educational information, not personalized medical advice.